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Resident Maintenance
Maintenance, Taken Seriously
Poorly handled maintenance is the #1 controllable reason renters leave a rental home — and most renters who sour on a landlord blame maintenance and communication. We built our maintenance process so you are never ignored: report the issue once, with photos, and we take it from there with qualified repairs to the items we warrant under your lease.
Log in to your resident portal and look for “Requests.” Reporting through the portal — with photos — is the fastest path to a completed repair.
Our Promise: You Will Not Be Ignored
A rental home only works when the people living in it can get things fixed. Every request you submit reaches a person whose job is to resolve it — and we keep you informed from report to repair.
- Every portal request goes straight to our maintenance team — no black hole.
- Repairs are performed by qualified staff or the appropriately licensed specialist vendor.
- You will know your appointment window — and we keep your request updated until it is done.
- No contact from the assigned repair vendor within 48 hours (weekends and holidays excluded)? Call us — we chase the vendor for you.
Prefer the phone? We answer — around the clock. But for anything short of an active emergency, a portal request with photos and a short video is faster, more accurate, and creates the written record your repair deserves.
Emergencies Come First
If life or safety is in danger — fire, a medical emergency, a gas smell — call 911. Emergency services are the right first call whenever people are at risk.
For serious property damage — fire, flooding, hurricane or tornado damage — make yourself and the home safe first, then file a portal request (photos and a short video help enormously) and call our office at (772) 220-0844 so we know it is urgent. Even emergency damage belongs in the portal: that written record is what drives insurance, vendors, and repairs.
Honest expectations: most repairs are dispatched during normal business hours, Monday–Friday. A report made late Friday, over a weekend, or on a bank holiday is typically scheduled for first attention the next business day — which is exactly why the damage-limiting steps below matter. Phones are answered around the clock; after hours, our answering team logs your report and texts you the portal reporting link.
Act First
First, Stop the Damage
If a malfunctioning system is actively damaging the property, take these steps to stop further damage until our qualified repair personnel can arrive on-site. Then submit your request.
A/C Dripping Through the Ceiling
The air conditioner is dripping overflow condensate water from the HVAC system in the attic onto or through your sheetrock ceiling:
Shut it down at the thermostat and/or breaker to prevent further damage and lessen the risk of ceiling collapse inside your residence.
Pipe Leaking Under a Sink
A pipe under the kitchen or bathroom sink is leaking into the cabinet:
Close the valves under the sink to prevent further leaking or flooding, and place a container under the leak inside the cabinet to limit water damage.
Sudden Loss of Power
Your residence has suddenly lost power to an appliance, part of a room, or part of the home:
Check your breaker box for a tripped breaker, and check the outlets in the affected area for a tripped GFI. Reset them. If that does not restore power, submit a maintenance request.
The Process
What Happens After You Hit Submit
Our maintenance process, start to finish — so you always know where your request stands.
Report It Once — With Photos
Log in to your resident portal and open “Requests.” Describe the problem specifically and upload photos (or video) of what you are seeing. Detail is what lets us send the right professional the first time. And if you applied for your home online, you already know this process — same portal, same login.
We Review & Triage
Your request goes directly to our maintenance team. We assess urgency, and we may reach out with a clarifying question or a quick check you can try — like the breaker and GFI steps above — that can solve the problem on the spot.
The Right Professional Gets the Job
Repairs we warrant under your lease are dispatched to qualified maintenance staff or the appropriately licensed specialist — plumbing, electrical, HVAC, appliance — not simply whoever is available.
You Know When
We coordinate an appointment window with you before anyone arrives. Please keep your phone number and email current in your portal so scheduling and reminders reach you.
Done Means Done
Your request is closed out when the repair is complete. If something still is not right, reply on the same request — it reopens the conversation with the full history attached, so you never have to start over.
Report Well
Help Us Help You Faster
Be Specific
“Water dripping from the ceiling directly below the upstairs bathroom” gets the right specialist dispatched. “Leak” gets a phone call asking where. Photos and video are worth a thousand words — please include them.
Keep Your Contact Info Current
Before you log out of your portal, confirm your email address and phone number are correct. Appointment windows, updates, and reminders all depend on us being able to reach you.
Already in Your Lease: Three Things Every Repair Needs
Occasional system failures are a normal part of rental-home living, and every resident is part of the repair process. These reminders come straight from your lease and annual renewal — nothing new, just the three things that keep a repair moving.
Appointment Contact
The assigned vendor calls the phone number listed in your portal. If that number is out of date, the vendor cannot schedule your repair.
Access
Vendors need access to the home — including gate access in gated communities. We never hand your keys or codes to a vendor without proper advance notice to you.
Pets Secured
Please kennel or secure pets away from the work area before the vendor arrives — for their safety and your pet’s. Vendors may cancel if an unsecured pet is present.
Not every visit starts with you: occasionally we schedule insurance inspections, routine or permit close-out inspections, or preventative-maintenance service calls. These un-requested visits exist to keep your home safe, sound, and legally compliant — a benefit of a professionally managed residence. Full details are in your lease and annual renewal documents.
Something Not Working? Tell Us Now.
Small problems become big ones. Report early — even if you are not sure it qualifies — and let our team make the call. That is what we are here for.
Questions? You can always call us at (772) 220-0844 — but your portal request is the fastest path to a completed repair.